Shipping policy

Shipping Policy

• Our standard delivery takes approximately 8 to 12 working days. However, if possible, your order might be shipped earlier.

• In case of any delays due to unforeseen circumstances, we will keep you updated via email, WhatsApp, call, or text message.

• If your order includes multiple products, they may be shipped separately at different times, depending on availability. This means you may receive separate deliveries for the same order.

• Currently, we do not provide exchanges for international orders.

Exchange Policy

At this moment, we do not offer returns or refunds. We only provide exchanges and store credit notes under specific conditions.

• To initiate an exchange, kindly email us at hyghbreed@gmail.com or call us at +91
878-0992330. While both options are available, emailing us ensures a smoother and more efficient exchange process.

• Exchanges will only be processed if the product is in pristine condition, exactly as it was sent to the customer.

• A clear video of the product must be shared for verification before initiating an exchange.

• The product must have all original tags intact while returning it for an exchange.

• Once the product reaches us, a quality check will be conducted. If it passes the check
and is in its original condition, the exchange will be processed.

• If the product does not meet quality standards, it will be sent back to the customer. The customer must either pay for the return shipping or initiate a pickup from their end. We are not responsible for any additional charges associated with this.

• Exchanges are allowed only once per order. A second exchange is not permitted unless there is an error from our side or an urgent requirement, which will be assessed on a case-by-case basis.

• If a customer no longer needs the product or does not wish to exchange it, we do not provide refunds. Instead, the paid amount will be converted into store credit valid for 10 months, which can be used for future purchases.

• All shipping and delivery charges for exchanges will be borne by the customer based on their location, which will be communicated during the exchange process.

• For any size issues or other concerns, exchanges will be at the customer’s expense as per our policy.

• If there is an error or mistake from our side, we will cover the exchange costs entirely
after proper verification.

 

Future Policy Updates

• Currently, we do not offer returns or refunds, but there may be changes in the future. If any updates are made, they will be reflected in our shipping and exchange policies without prior notice.